Contact support
Email us for product assistance, account problems, integration questions, or suspected service incidents. Please use “Servanta support” in the subject line so we can route your request promptly.
What to include
These details help us investigate your request:
- your organization and Servanta account email;
- where the issue occurred, such as Servanta, ChatGPT, Claude Code, Microsoft 365 Copilot, Teams, or another MCP client;
- what you expected, what happened, and the steps that reproduce the problem;
- the date, time, and timezone when the issue occurred;
- the complete error message or correlation ID, if one was shown; and
- a screenshot with unrelated personal or confidential information removed.
Never send passwords, access tokens, OAuth secrets, private keys, or full licensed article content in a support request.
Common issues
Sign-in and permissions
Confirm that you are using the account provided by your organization. If access or content is missing, contact your Servanta administrator before opening a request.
ChatGPT, Claude Code, Microsoft 365, and Teams
Confirm that Servanta is installed and enabled for your account or organization, then reconnect or sign in. Include the client, its version, the exact prompt, and any connection error when reporting a problem.
Search results
Include the search terms, filters, selected date field, date range, and timezone. Add article IDs or links when particular results are missing or unexpected.
Privacy requests
Read our Privacy Policy for information about access, correction, deletion, and other data-protection requests.
Report a security concern
If you believe a Servanta account, integration, or customer workspace is at risk, email info@kliping.si with “Servanta security” in the subject line. Describe the issue and its impact without including credentials or attempting to access data that does not belong to you.
Provider
Kliping d.o.o.
Slovenska cesta 56
1000 Ljubljana, Slovenia
Company registration number: 2033496
VAT ID: SI 24622354